Customer Testimonials
I was skeptical to say the least about going to Galesburg Ford. I had found Scott's posting online and really wanted to look at this Buick Envision so I took the chance and I am sooo Glad I did.. Scott is the Best.. He was so easy to talk to as soon as I met him..he was very adament that he make sure he told me every detail he wanted to behonest and have no surprises. I told him the payment I would be comfortable with and he told me he would do everything he could to get ... Read More DealerRater - Aug 7, 2026
Didn’t want to deal at all then ran my credit score so many times it dropped it! Don’t recommend this place at all!
Another fantastic experience with the staff of Ford of Galesburg. My Bronco sport developed a small coolant leak. Took it in for a 1:30pm appt and left at 3:30 with a new water pump installed and the problem solved. Their service department kept me informed every step of the way. It is clear the new owners have customer service as their number 1 priority! Keep up the great work!!
Great service. They came to my work to work on my vehicle so I didn’t have to find the time to take off work to come to them.
We enjoyed working with Nico and Marcus they got us in a vehicle within 2 days
Ken and Curt were great to work with. They made the process of purchasing a car smooth and efficient from start to finish. Highly recommend.
Service department is very much appreciate! They communicate with the owner if there is anything wrong with the car! I'm very pleased with the service !
Galesburg Ford is purely customer driven and is always willing to go out of their way to make every customer happy. My service advisor Ashley kept me in the loop every part of the way while my truck was being repaired. She was polite and answered all my questions. Wish every business had one just like her.
Me and my wife were very happy with the service that Brittany gave us. She was very professional and kept us up to date on how the service was going even when the service went passed its original time frame. Will definitely return for any service needed on our vehicles.
Good good good good good good good good good good good good good good good !
I think is the best ! Of Galesburg And is very important work there with you
The service was good after they correct the first problem that they said was parts related. It took two weeks to perform what should have been a three or four day repair. However they did provide a loaner car. Everyone was very nice during the process and communicated regularly during the service period.
Quick diagnosis and quick turnaround. Always kept in touch while my truck was being fixed. Super friendly environment.
Wonderful to deal with, texting updates made communication clear, precise, and easy to trace. Answered all questions I had and never left me guessing
The service dept gals are excellent. She got my walker out of car for me, then brought my car right back to the door and put my walker in the car again. I appreciated that they went above and beyond for a customer
I was traveling from out of state and Ashley and the team were able to get me in right away. They did a great job. Fast and friendly service. Best Ford house I have ever been to. I wish they were in Dallas.
We are so pleased with your service. The service manager was great to work with on a detail of my Jeep.. I was impressed.
Easy to set up an appointment, quick service, knowledgable and kind staff.
Being walker dependent the dealerships complimentary pickup and delivery service is the best and appreciated
Took vehicle for oil change and rotation. Less than an hour for service. Will goagain.
The salesman was very courteous and helpful the dealership manager was very courteous and helpful. It was very good for my wife and myself Thank you for the service provided it made the experience very enjoyable
Great communication and always easy to work with Always able to fit me in at the last minute
It was very good. Prompt service, polite people. Prices for parts were high and it took longer than thought for service but getting in same day was worth the wait.
It's not so much the service department we are unhappy with, it's the Ford Company. We can't even list all the things the company kept wanting looked at and some of it by a specialist before they finally decided to put a new motor in our car. Which after we were told would be done the following week it was still a month later before the car was ready. Our car was in the shop for 5 months and not once were we offered a loaner car. We told our salesman and the manager we were buying the ... Read More DealerRater - Aug 1, 2025
Erick is very knowledgeable, friendly and wise. Also kind. I appreciate getting accurate information about my car and service. I appreciated having a loaner car so I could continue doing things while my car was in service today.
I had a great experience during my recent service visit at Ford. The check-in process was seamless, and my advisor Brittany took the time to walk me through the results of my multi-point inspection in detail. My oil and cabin filter change were completed quickly, and the cashier was very friendly when I went to close out my ticket. One of my favorite parts of the experience is the video the technicians send while inspecting the vehicle — it’s a great touch that adds a level of transparency and trust. Overall, a smooth and professional visit from start to finish!
They were very kind and helpful. They took excellent care of me and my dog.
Great customer service. Mechanics were great with the work I wanted done. Really appreciate the attitude of the service, parts and everyone else I talk with. Great home town Ford Dealership.
Excellent service will recommend Galesburg Ford to all my friends and family. I was impressed with them.
Great customer service. Managed for the customer.
Very friendly staff very accommodating to your needs. Love the valet service plus delivery of my vehicle.
Service was very accommodating. Valet pick service is awesome. The repair was quick and thorough. I will always buy Ford
The service Riger and the sales person I spoke with did an excellent job. I was impressed with their efficiency.
Ok dealership is fine- of course the waiting around for an oil change is just about ridiculous- so i am lucky enough to live in a radius where they will pick up my vehicle and return it when the service work is done
Our experience with Erik and his staff made our visit to Galesburg Ford a pleasurable one.
I was informed timely as well as when it was time to pick up the car.
Ya se resolvió mi problema con la camioneta , gracias por prestar atención a los comentarios ,
Dustin and Chad went the extra mile to get the Ford Escape I wanted. They kept me informed during the process and always had a positive courteous attitude. All of the staff I encountered were pleasant and welcoming. Thank you Ford of Galesburg! Rose W
Very good service and pleasant personnel. Very clean and informative. Would highly recommend for anyone.
???? to “ Sorry about that, At first I would give it a 1 because everything but the main problem would get fixed so quite a few ducks were spent on that but the service people were very nice and helpful and in the end I would give it a 4 because the problem got fixed in the end and they were able to lower to price some on repairs ”
Very accommodating Erick explained what needed done and gave frequent updates. When it was taking longer than expected, he gave me a loaner car so I could go get lunch.
Friendly welcoming laidback Okay Dylan was so nice. Also there was no push back when David asked for new tires and an oil change Vincent didn't pressure me when I declined certain up sales.
Vehicle towed. Received estimate. Way out of line. They did perform the recall service, so they got paid by Ford for an inoperable vehicle. Had vehicle towed to anther facility. Repairs will cost more than $3000 LESS than they quoted!
I went in and they made me a new key fob, quickly and very nice
Wonderful, friendly service people – they do a great job of servicing my Nissan SUV. And not to mention the great price thank you Ford of Galesburg.
Great all around. Salesman knew their product. Every detail of the purchase was amazing. I would rate the whole process a 10 out of a 10.
Good place to do business.
Ford of Galesburg has treated me very good and I will continue service with them.
I was not impressed with your sales department. I can not say enough good about the service department. I have had all kinds of trouble with the truck. It has been in and out of dealerships all over the country. Your shop and staff are truly amazing. I wish they were closer to my home. I would not allow anyone else to touch it. Your service department deserves all the praise that the owner can give. I actually wish I was better with words.i loved the hospitality, the constant updates and so much more. Please let the ladies and ... Read More DealerRater - Jun 28, 2025
Got appointment when asked for. Pleased with the discounts. Work done as asked for. Liked having car picked up so son could be home and not have to wait. Thanks so much.
I realize it is still new, They are getting better with details. Service desk was very good.
Got me in pretty quickly but had to come back 2 more times to have problem fixed.
I had my car serviced today at Galesburg Ford. This dealership gets an A+ from my initial call to make the appointment, check-in, service and the check-out. Great job.
Went in to get a service bulletin fixed, they did it quickly and Kenzie was very nice to deal with.
I would 100% recommend I came their to look at a truck they had and they discussed everything about the truck with me and set me on a amazing deal if you’re looking for a vehicle go here
Bought a great Ford certified vehicle from this dealership and had an outstanding experience. Usually I am anxious about a car purchase, but the care and honest approach was outstanding. They were never pushy and took extra time answering my questions! Also- their service department has been outstanding as well! I have only had routine inspections and oil changes- will continue coming as long as they continue their approach!
Everyone i talked to was very helpful to try figuring out the problem more help on Monday morning
Very easy to schedule for any service needed. Very accommodating. Quality workmanship. Very determined to satisfy the customer. Excellent customer service.
Service is absolutely wonderful.
Excellent service - Repairs were made quickly. Tom Smith was very helpful expediting repairs for the problems with our car.. I will definitely recommend and use Ford Galesburg Again.
Staff was very friendly and helpful. Worked diligently to try to determine cause of my problems.
They were fast and did a good job. One problem they told me there would be no charge because I had points I could use. My husband took the car in and they charged him for the oil change. I called I think her name was Becky and she never called me back.
Great customer service- made sure my fleet company paid for a new tire on my company car, pick up and delivery a great option- super helpful
Great service advisors that communicated well and service reminders almost immediately. Once I got there I was attended to promptly. Very satisfied with follow up as well.
Sold me oil change for life because I was over 65. 15000 miles on the 3rd oil change I got charged over $40. Dealer stated rules changed January 1. Must be going broke. Anyway, got into a bit of exchange of word with service dealer. In the end, he stated he would talk to sales and get back to me. No such call. After my wife parked overnight in garage, we had oil on the floor. The last oil change was the same, and we took it back. Service manager told my wife no big deal, just residual. They wiped it off. You can ... Read More DealerRater - Jun 10, 2025
This dealership has the most courteous, helpful staff. I just had them change my oil on my Ford escape and they did a pick up and delivery on my vehicle. This is definitely a valuable service for people who don't have time to wait while their car is being serviced. I definitely recommend this dealership.
I've purchased several vehicles from Ford of Galesburg and the entire group is always personable and work hard to get me into the vehicle of my choice. The service department is always efficient and timely.
Always a first class experience, best customer service around, Brittany is the best! Great communication every step of the way
Another great experience at Ford of Galesburg. They were able to identify and resolve the issue with my car quick and efficiently. David in the Parts Department always takes great care of me!
Ford of Galesburg always takes good care of my vehicles. They always go above and beyond in all areas.
Ford of Galesburg is the best place around for an oil change, or even a repair! The staff in all departments are all amazing!!! Everytime you walk in the building you are greeted by a friendly smile and conversation.
Great experience! Everyone was friendly and very professional. We were treated like family. I will definitely recommend your store to my family and friends. We were very happy with the service and the quality work!
Love that they pick up and deliver and take care of senior citzens in area
Kenzie and Erick in the Service Department were amazing and accommodating to my unique needs.
They were friendly they were nice it was fast you don'the only problem I had maybe with it all is I signed off on a full tinker gas and only got 3/4 at the most otherwise decent place
The speed of service and the kindness of the employees.
Haley is great to work with, I love the ability to text with her to save time on my end.
Fast and efficient. Brought my car in for a brake check, tire replacement, rotation. And that's exactly what I got, in good time.
Easy to schedule service online. Easy check in and good communication regarding wait time and what they found.
Every time I go to Ford of Galesburg I am completely satisfied with the job they do to my vehicles!!
I expected to get the service I paid for. I guess I’ll know better next time.
