Customer Testimonials
Didn’t want to deal at all then ran my credit score so many times it dropped it! Don’t recommend this place at all!
Another fantastic experience with the staff of Ford of Galesburg. My Bronco sport developed a small coolant leak. Took it in for a 1:30pm appt and left at 3:30 with a new water pump installed and the problem solved. Their service department kept me informed every step of the way. It is clear the new owners have customer service as their number 1 priority! Keep up the great work!!
Great service. They came to my work to work on my vehicle so I didn’t have to find the time to take off work to come to them.
We enjoyed working with Nico and Marcus they got us in a vehicle within 2 days
Galesburg Ford is purely customer driven and is always willing to go out of their way to make every customer happy. My service advisor Ashley kept me in the loop every part of the way while my truck was being repaired. She was polite and answered all my questions. Wish every business had one just like her.
Me and my wife were very happy with the service that Brittany gave us. She was very professional and kept us up to date on how the service was going even when the service went passed its original time frame. Will definitely return for any service needed on our vehicles.
Good good good good good good good good good good good good good good good !
I think is the best ! Of Galesburg And is very important work there with you
The service was good after they correct the first problem that they said was parts related. It took two weeks to perform what should have been a three or four day repair. However they did provide a loaner car. Everyone was very nice during the process and communicated regularly during the service period.
Wonderful to deal with, texting updates made communication clear, precise, and easy to trace. Answered all questions I had and never left me guessing
I was traveling from out of state and Ashley and the team were able to get me in right away. They did a great job. Fast and friendly service. Best Ford house I have ever been to. I wish they were in Dallas.
We are so pleased with your service. The service manager was great to work with on a detail of my Jeep.. I was impressed.
Being walker dependent the dealerships complimentary pickup and delivery service is the best and appreciated
Took vehicle for oil change and rotation. Less than an hour for service. Will goagain.
The salesman was very courteous and helpful the dealership manager was very courteous and helpful. It was very good for my wife and myself Thank you for the service provided it made the experience very enjoyable
Great communication and always easy to work with Always able to fit me in at the last minute
It's not so much the service department we are unhappy with, it's the Ford Company. We can't even list all the things the company kept wanting looked at and some of it by a specialist before they finally decided to put a new motor in our car. Which after we were told would be done the following week it was still a month later before the car was ready. Our car was in the shop for 5 months and not once were we offered a loaner car. We told our salesman and the manager we were buying the ... Read More DealerRater - Aug 1, 2025
Erick is very knowledgeable, friendly and wise. Also kind. I appreciate getting accurate information about my car and service. I appreciated having a loaner car so I could continue doing things while my car was in service today.
They were very kind and helpful. They took excellent care of me and my dog.
Excellent service will recommend Galesburg Ford to all my friends and family. I was impressed with them.
Very friendly staff very accommodating to your needs. Love the valet service plus delivery of my vehicle.
Service was very accommodating. Valet pick service is awesome. The repair was quick and thorough. I will always buy Ford
The service Riger and the sales person I spoke with did an excellent job. I was impressed with their efficiency.
Ok dealership is fine- of course the waiting around for an oil change is just about ridiculous- so i am lucky enough to live in a radius where they will pick up my vehicle and return it when the service work is done
Our experience with Erik and his staff made our visit to Galesburg Ford a pleasurable one.
I was informed timely as well as when it was time to pick up the car.
Ya se resolvió mi problema con la camioneta , gracias por prestar atención a los comentarios ,
Dustin and Chad went the extra mile to get the Ford Escape I wanted. They kept me informed during the process and always had a positive courteous attitude. All of the staff I encountered were pleasant and welcoming. Thank you Ford of Galesburg! Rose W
Very good service and pleasant personnel. Very clean and informative. Would highly recommend for anyone.
???? to “ Sorry about that, At first I would give it a 1 because everything but the main problem would get fixed so quite a few ducks were spent on that but the service people were very nice and helpful and in the end I would give it a 4 because the problem got fixed in the end and they were able to lower to price some on repairs ”
Very accommodating Erick explained what needed done and gave frequent updates. When it was taking longer than expected, he gave me a loaner car so I could go get lunch.
Friendly welcoming laidback Okay Dylan was so nice. Also there was no push back when David asked for new tires and an oil change Vincent didn't pressure me when I declined certain up sales.
Vehicle towed. Received estimate. Way out of line. They did perform the recall service, so they got paid by Ford for an inoperable vehicle. Had vehicle towed to anther facility. Repairs will cost more than $3000 LESS than they quoted!
I went in and they made me a new key fob, quickly and very nice
Great all around. Salesman knew their product. Every detail of the purchase was amazing. I would rate the whole process a 10 out of a 10.
Ford of Galesburg has treated me very good and I will continue service with them.
I was not impressed with your sales department. I can not say enough good about the service department. I have had all kinds of trouble with the truck. It has been in and out of dealerships all over the country. Your shop and staff are truly amazing. I wish they were closer to my home. I would not allow anyone else to touch it. Your service department deserves all the praise that the owner can give. I actually wish I was better with words.i loved the hospitality, the constant updates and so much more. Please let the ladies and ... Read More DealerRater - Jun 28, 2025
Got appointment when asked for. Pleased with the discounts. Work done as asked for. Liked having car picked up so son could be home and not have to wait. Thanks so much.
I realize it is still new, They are getting better with details. Service desk was very good.
Got me in pretty quickly but had to come back 2 more times to have problem fixed.
Everyone i talked to was very helpful to try figuring out the problem more help on Monday morning
Staff was very friendly and helpful. Worked diligently to try to determine cause of my problems.
They were fast and did a good job. One problem they told me there would be no charge because I had points I could use. My husband took the car in and they charged him for the oil change. I called I think her name was Becky and she never called me back.
Great service advisors that communicated well and service reminders almost immediately. Once I got there I was attended to promptly. Very satisfied with follow up as well.
Sold me oil change for life because I was over 65. 15000 miles on the 3rd oil change I got charged over $40. Dealer stated rules changed January 1. Must be going broke. Anyway, got into a bit of exchange of word with service dealer. In the end, he stated he would talk to sales and get back to me. No such call. After my wife parked overnight in garage, we had oil on the floor. The last oil change was the same, and we took it back. Service manager told my wife no big deal, just residual. They wiped it off. You can ... Read More DealerRater - Jun 10, 2025
This dealership has the most courteous, helpful staff. I just had them change my oil on my Ford escape and they did a pick up and delivery on my vehicle. This is definitely a valuable service for people who don't have time to wait while their car is being serviced. I definitely recommend this dealership.
I've purchased several vehicles from Ford of Galesburg and the entire group is always personable and work hard to get me into the vehicle of my choice. The service department is always efficient and timely.
Always a first class experience, best customer service around, Brittany is the best! Great communication every step of the way
Another great experience at Ford of Galesburg. They were able to identify and resolve the issue with my car quick and efficiently. David in the Parts Department always takes great care of me!
Ford of Galesburg always takes good care of my vehicles. They always go above and beyond in all areas.
Ford of Galesburg is the best place around for an oil change, or even a repair! The staff in all departments are all amazing!!! Everytime you walk in the building you are greeted by a friendly smile and conversation.
Great experience! Everyone was friendly and very professional. We were treated like family. I will definitely recommend your store to my family and friends. We were very happy with the service and the quality work!
Love that they pick up and deliver and take care of senior citzens in area
Kenzie and Erick in the Service Department were amazing and accommodating to my unique needs.
Haley is great to work with, I love the ability to text with her to save time on my end.
Fast and efficient. Brought my car in for a brake check, tire replacement, rotation. And that's exactly what I got, in good time.
Easy to schedule service online. Easy check in and good communication regarding wait time and what they found.
Every time I go to Ford of Galesburg I am completely satisfied with the job they do to my vehicles!!
I expected to get the service I paid for. I guess I’ll know better next time.
I bought my third vehicle in less than a year. Dealing with Dustin and Chad is always a pleasure. They both go out of their way to take care of my problems and concerns. The service department and all of the other people I have contact with are great too.
Oil change and tire rotation done I’m a timely manner. Staff were very courteous
Everyone was super helpful, the process was smooth and I would definitely come back and recommend others to come!
I had to wait through lunch to get my tires installed, but they were very good to offer to take me wherever I wanted to go.
Another great experience at Ford of Galesburg. This is the only place I get my oil changed, but I used the shuttle/pick up option for the first time! It was so convenient to have my car picked up, serviced, and returned. I received a video overview of my multi point inspection with an itemized list of everything that passed and part that I will replace in a few months. Thank you, Ford of Galesburg!
I bought a 2014 Jeep in November and you have not figured out why my tire sensor keeps not working correctly and now I just spent $1100 on a complete front brake job which my mechanic said this problem had to be going on when I bought the Jeep because of how bad the rotors and pads looked. As far as I am concerned you will never get business from my family again and I fully intend to share my story in every public way that I can
Great customers service truck runs better, great job all around Will continue to use the dealership for service and repairs
I was treated with courtesy and the vehicle was complete in a timely manner. Ms Brackett was very helpful!
Tom and his did another fantastic job again as they have several times before. I have been bringing my car to Tom for several years once or twice a year to get waxed. THANK YOU,TOM AND CREW. YOU
They are very easy to work with and appreciate that they puck up my car and deliver it back for services.
We were passing through the area this week when my engine light came on. I called Ford of Galesburg and spoke to Haley in service. She said to bring the vehicle in, and they would get right on it. Haley was outstanding for getting me in as quickly as she did. They cleared the error code for an emissions component and said to continue on our trip home which was another hour away. Haley was extremely professional, pleasant and helpful. She is the definition of OUTSTANDING customer service! Thank you, Haley and the service department, at Galesburg Ford.
Job was completed timely and appreciated the shuttle service. I will recommend to my friends.
Very nice and great service. Clean and very professional. I only wish I would have been asked which type of oil I wanted
The staff have been polite and friendly. The service department has been excellent and follow up and make sure you are satisfied.
They are great at contacting me when I need service or there is a recall. Everyone always seems friendly and capable. Even though they're always busy they get me on my way quickly.
Very professional and quick service. Helpful on everything we asked. Made us feel very welcome.
All was great except service tech broke my glove compartment door when he checked my cabin filter 2020 f150. I found it later when I changed the filter. He never confessed. I had to fix it myself. They quoted well over $100.00 to change engine&cabin filters. I did both for $30.00 in 20 minutes
Simple and easy Very quick and professional. Very attentive and responsive to our vehicles needs.
They went above and beyond my expectations! They are the best and I will highly recommend them to everyone!
Great service and knowledgeable technicians. Owners are very customer focused! Thanks Dan Awesome dealership GodBless
The staff is courteous and responds to questions. Price was upfront without surprises at checkout
It took a moment to get things taken care of, they even followed up afterwards. It's my first time working with Galesburg, it went seamlessly.
I had a good experience dealing with Ford of Galesburg. Everyone was professional and worked to get me into my vehicle.
Friendly people who work there seem concern about your needs would recommend to others to go there!
They have always been very professional when we have had work done there. I would highly recommend them for your vehicles repairs.
Thanks to Erick the manager of the service department for addressing my concerns. A shout out to their master mechanic Rich for putting in the extra time needed to make sure the recall was properly done. Erick took the time to call me and explain the details of what went on with the recall and repair. I feel confident with their service department and will return if the need arises again. Keep up the excellent work.
Ally at the dealership kept us informed and answered all of our questions. Great customer service
Amazing experience! Best car buying experience I have had. Starting with Eddie our salesman to Vince in finance. Will buy from here again!!
Great experience with Ford of Galesburg. Greg, our salesman and Vince in finance were both great to work with and communicating. Glad we made the drive.
Service department is great to work with and get you problem taken care of to get you down the road
Friendly service and works well with your schedule. Really like the mobile service at your home.
I am very pleased with the service at the Ford dealership, especially their several different offers to make me comfortable since my repair was going to take a long time. They really took care of me. It is rare to get this kind of individual treatment anymore. Yea Ford!
Nice to do Business with Eric service manager and service writers always pleasent and helpful
Didn't quit until they found us our truck. Great job guys! Thanks for your hard work
Absolutely bent over backwards to make sure my wife was satisfied with her car. Highly recommend them to all my friends and family.
My wife and I had gd experience with Greg and Vince! Very helpful with finance and getting plates!
The whole experience was great, they got me in super quick, everyone was so friendly, and the price was great! HIGHLY recommend!
Wonderful experience!! Called and they got me right in I love that the tech does a video and talks to you about the multi-point inspection.
I was quoted for 140 some odd dollars then ended up charging me nearly 400 dollars.. very un pleased
Service was quick and kept me notified through the whole process.was very convenient and painless.
Very helpful and very friendly staff. Was done at the time they said it would be
